Frequently Asked Questions:

Is it a REAL Ice Rink?
Yes, the Ice Rink is real ice and not plastic.

Where exactly is the Ice Rink?
The Ice Rink is located in New Bond Street, Weymouth town centre.

Where can I park?
There are several town centre council operated car parks and a privately operated multi-storey car park, within a few minutes walk of the Ice Rink.

Is there a minimum age or height required to skate?
There is no minimum height required to skate, but the minimum age is 3 years.
All children aged from 3 up to, and including, 8 years old must be accompanied on the ice by an adult (18 years old and above) in skates.
Maximum of 3 children aged 8 or under per adult.
Ages 9-12 years must be accompanied by an adult (the adult need not be skating).

It is suggested that a skate-aid Seal is booked for little ones (8 or Under) to help them find their feet and make their experience on the ice more enjoyable.
Double bladed ‘Bob’ skates are also available for young children with shoe size 1 or under.

In the interests of safety, babies and children cannot be carried on the ice.

How do I hire a Skate-aid Seal?
There are 6 Skate-aid Seals available to hire per session, which can be pre-booked online.

Skate-aid Seals cost £3 per session and can only be hired for children aged 8 or Under.

Any seals not booked online will be issued on a first come first serve basis at the start of that session.

When is the rink open?

The Ice Rink will be open from Friday 1st December until Monday 1st January for skating. Closed Christmas Day.

Skating sessions start at 12 noon weekdays prior to the school holidays and 11am all other days. Sessions start on the hour until 6pm Monday-Saturday and 5pm Sundays and Bank Holidays.

‘£5 Friday’ 1st Dec – Last session starts 7pm.

How long do I get on the ice?
Sessions are 45 minutes long and the ticket price includes skate hire. Please arrive at least 20 minutes before the start of your session to allow time to put on your skates in the skate exchange. Skaters arriving late for their session will not be given extra time on the ice.

How do I buy tickets?
We recommend that all sessions are pre-booked via our online booking system to avoid disappointment.

When does online booking close?
You can book online up to midnight the day before. You may still pay upon arrival, if tickets remain available for that session.

How much does it cost to skate?
Tickets are priced per 45 minute skating session and include skate hire.

Special opening day offer: All tickets £5.00 – online or on the door.

All other daily sessions:
Online Bookings: Adult or Child Ticket – £6.50 (up to midnight the day before)
On the Door: Adult or Child Ticket – £7.50

On the Door Only:
10% Discount on a group booking of 4 skaters in one session.

Please visit the ‘Book Tickets’ page for a list of daily skating session times and availability.

Can I buy tickets on the day?
Yes, although ticket availability may be limited, as we are likely to be very busy and may even get fully booked for the most popular session times. Advance purchase is recommended to guarantee your skating session.

If I pre-book, how do I get my tickets?
They will be e-mailed to you upon completion of the online purchase process.

Do I need to print my ticket?
You may download and bring a printed copy or we can scan it from your smartphone.

I have booked my tickets in advance, what do I do when I arrive?
Go straight to the Ice Rink entrance, where you may have to queue before you present your ticket for scanning and get fitted for your skates.

Can I get a refund?
We will endeavour to move your booking to another date/time to suit in the first instance.

A £5 administration charge per booking transaction will apply to all refunded bookings. Requests for refunds must be made at least 24 hours ahead of the session time. A refund request made after this time will not be processed.

Please view full details within the ‘Ice Rink Terms & Conditions’ here. 

Do you allow wheelchairs on the ice?
We welcome manual wheelchair users to take to the ice and join in the fun in their own wheelchair. They must be accompanied by a responsible person in skates at all times when on the ice. Please contact the operator, Weymouth BID on 01305 779410 to arrange your session.

What should I wear?
To make your visit as enjoyable as possible we recommend warm, comfortable, outdoor clothing suitable to the weather conditions on the day:

All skaters should wear gloves and our skate experts also highly recommend all skaters should wear thicker socks than usual.

Personal Belongings
Where possible please keep your personal belongings to a minimum. Any items left in the skate exchange area are left at the owner’s risk. No bags or rucksacks are allowed on the ice. We do not accept responsibility for any items which are left unattended.

What happens if it rains?

The rink will operate in all weather and conditions. Unless the ice is deemed unsafe, all sessions will run. We will have waterproof ponchos for sale should you need additional protection. Please see our Terms & Conditions for more information.

What Skate Sizes are available?
We have ‘Bob’ skates (twin bladed) for ages 3-5 years approximately. Sizes then start at UK Junior 8 through to adult size 13.

Can I wear my own skates?
Yes, you are welcome to bring your own skates. Please ask a member of staff to check their condition and suitability for our rink upon arrival.

What size is the Ice Rink?
The Ice Rink is 19m x 8m allowing a maximum capacity of 50 skaters per session.

Spectators
We are unable to accommodate spectators, prams or pushchairs within the skate exchange. The rink viewing area provides an excellent place to watch the skaters enjoying the ice and you can enjoy a hot drink from the Refreshment Cafe.

Ice Rink Safety
Please ensure you read and abide by the SAFETY RULES AND REGULATIONS displayed around the Ice Rink. If you are unsure or need advice, please do not hesitate to contact a member of staff who will be pleased to help you.

Please view our Ice Rink Terms & Conditions here.